Frequently Answered Questions
Do you have a free/trial version?
No, we do not offer a free or trial version of the service at this time. Please contact our team if you wish to schedule a virtual demo.
How long are your contracts?
FTW plans are billed anually. We make it simple to start, finish or upgrade your service plan at any time.
Is there any discount for longer contracts?
Yes, we offer discounts on up-front long-term commitments. Contact our team for more details.
How do I sign up?
Use the contact form to request more information and we will quickly send you a service quote and contract details.
How do I cancel the service?
Contact our team to cancel your service at any time.
Can I switch plans?
Yes, at any time. When upgrading or downgrading your plan, you will receive either a pro-rated charge or refund, depending on the cost of your new plan.
What kind of variable clauses can be monitored with FTW?
We will report all sell-on transfers, game appearances and scored goals, as well as any collective or individual achievements.
Do you manage the entire claiming process from end to end?
Yes, as a complement to our software tool, our legal team can handle any arbitration or litigation procedures for you at very competitive rates. Please contact us for more information if you are interested in this service.
Can I install FTW in my own server?
No. FTW is a cloud-based, Software as a Service (SaaS) application. We maintain our servers, security and updates so that you don’t have to.
Do you have an API?
Unfortunately we don't have an open API at this time, but we are planning to develop one in the future. Please contact us if you have any further questions regarding API integrations.
Will my data be really secure?
Yes, we take data privacy very seriously. Communication between all app components, including connections to the database, the message queue and other HTTP connections, are encrypted. User passwords, access tokens and any other stored information are also encrypted. Plus, we offer some extra measures for security, such as restricted IP access and 2-factor authentication.
What is meant by 'active players'?
Active players are players who are currently being monitored in the system and playing for a professional football club. Both non-professional and retired players are excluded from this count.
What is meant by 'unlimited'?
Our Unlimited plan does not have any resource limits, but the price depends on the expected service usage. Contact our team for a custom quote.
Which browsers does FTW support?
FTW is optimized for the latest versions of the main browsers (Google Chrome, Mozilla Firefox, Safari and Internet Explorer 10 or above).